Eligible items can be returned for a refund of the merchandise value within 30 days of receiving an order or 7 days for Quick Ship upholstery items. An original receipt or gift receipt is required.

You can choose to pay with a Credit Card (Visa, MasterCard, American Express or Discover), PayPal

We're working hard to get your order packed quickly. It usually takes about 1-3 business days for us to pack and ship your order. Express orders placed after 9am PT ship the following business day.

For Front Door Shipping, shipping and processing charges are based on the merchandise total for each delivery address. If available, next day delivery incurs an additional charge.

Yes, we do offer international shipping to many countries. During the checkout process, customers can select their country, and shipping costs and estimated delivery times will be provided accordingly.

We're happy to accept returns of unworn items in their original condition (unwashed, tags attached, shoes in shoe boxes) within 30 days of your order's ship date.In-person returns at any of our stores* or a participating Happy Returns Bar are free. Mail-in returns incur a $5 shipping label fee, which is deducted from your refund once your return has been processed or waived if you opt for a store credit refund. 

Return processing typically takes one to two weeks to arrive at the warehouse and can take up to three weeks from the date received to be processed. We'll send you an email once your return package has been received and another email confirming your refund has been fully processed. If you've waited more than three weeks with no email from us, please reach out to us, and we will gladly help you out.

For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.

Add the item to your shopping cart

Proceed to check out

Check out with your Paypal or fill in your email and shipping address, then continue to the shipping method

Continue to the payment method

Complete order

Processing time: 1-2 working days
Shipping time: 7-12 working days

For more details, check out the shipping policy.

We accept returns and exchanges within 30 days after receiving the product.

Please contact info@redthermo.com First, give us a detailed description of the issue as well as a photograph of the faulty product.

We normally respond within 48 hours.

Do not return the product until we have finished the process.

Please see the Return & Refund Policy for details.

Only PayPal

You can connect your PayPal, to purchase some of our products. After submitting an order, you will be redirected to PayPal to complete the transaction.

If need bank transfer, please contact us：info@redthermo.com

Order shipping email; Personal center order page

You can cancel or change an order by contacting us before it ships, usually within 48 hours. We will do our best to meet your needs. Please contact us via email: info@redthermo.com